FurPerch FAQ

FurPerch creates smart feeding products for pet homes and backyard bird lovers, with model-specific features such as scheduled feeding, app support, live viewing, bird recognition, solar charging, and family sharing.

Not always. Some basic product functions can be used without the app, while app-connected features such as remote control, live viewing, notifications, or sharing require the app and a compatible connection.

No. Features vary by model. Please check the product page carefully to confirm whether a specific feeder includes functions such as camera viewing, bird recognition, solar charging, voice alerts, or app control.

If you are shopping for cats or dogs, start with our Pet Feeders collection. If you are shopping for backyard birdwatching, explore our Bird Feeders collection and compare the feature list on each product page.

Yes, selected FurPerch pet feeders support scheduled feeding so you can create a more consistent daily routine for your pets.

Most pet feeders are designed for dry kibble. Food size and compatibility may vary by model, so please check the product description before ordering.

Selected smart models support account sharing or multi-user access, which makes it easier for family members to stay connected to daily feeding routines.

For app-connected models, previously saved schedules may continue locally depending on the model. Live app functions and remote updates may require an active connection. Please refer to the product page or user manual for your specific feeder.

Selected FurPerch bird feeders include camera viewing features so you can watch backyard visitors in real time through the app.

No. Bird recognition is available on selected models only. Please check the individual product page for the exact recognition and app features included.

Selected bird feeder models support solar-assisted charging together with battery power for longer outdoor use. Power configuration may vary by model.

Yes, our outdoor bird feeder designs are made for backyard use, and selected models are built with weather-resistant materials for daily outdoor conditions. For best long-term performance, please follow the care and placement guidelines for your model.

Selected models include smart deterrent features such as AI voice alerts designed to help discourage squirrels. Actual performance may vary depending on the outdoor environment.

Yes, selected camera bird feeder models support video sharing or multi-user viewing so more people can enjoy the experience together.

It is our community feature that invites customers to share real photos and videos of their FurPerch experience at home or in the backyard.

You can submit original FurPerch photos or videos featuring your pets, birds, feeding setup, or real everyday moments with your product.

All submissions are reviewed manually. We look at originality, image or video quality, overall presentation, and how well the content reflects the FurPerch brand and product experience.

Approved submissions may receive a 10% off discount for the next order plus reward points. Depending on the overall quality of the submission, points may be awarded at 10, 30, or 50 points. Every 100 points can be redeemed for $10 off on a future order.

Yes. Selected approved submissions may be featured on our website, Facebook, TikTok, or other FurPerch brand channels as part of our community showcase.

Yes, but reward approval is based on review quality, and only one reward-approved submission is granted per order.

We currently ship to the United States, Canada, and Australia.

Orders are typically processed within 1 to 3 business days. Delivery time depends on the destination and local carrier service.

Yes. Once your order has shipped, tracking details will be sent so you can follow the delivery progress.

Please contact us as soon as possible after placing your order. If the order has not been processed or shipped yet, we will do our best to help.

We offer a 30-day return policy for eligible items. Please review the full return conditions on our After-Sales Policy page before starting a return request.

FurPerch provides a 1-year warranty for quality-related issues. If your product has a verified quality problem during the warranty period, we will provide a free replacement according to our after-sales policy.

Please contact our support team as soon as possible and include your order number, a short description of the issue, and clear photos or videos so we can assist you quickly.

You can contact us through the After-Sales & Service page or the support information listed on the website. For faster help, please include your order number and product details in your message.